Player Protection Tools at Casiny

Limits and self-exclusion at Casiny

At Casiny online casino we make two safer-play tools available to every account holder: deposit limits and self-exclusion. These sit alongside the identity and payment checks (KYC) that we can request before a withdrawal is released, and they exist to give players a way to pace their spending or step away entirely.

Deposit limits

A deposit limit caps how much a player can add to their account over a set period. Setting one is a practical way to keep play inside a fixed budget, and it applies before any welcome offer or ongoing deposit is processed — our welcome bonus terms still apply on top of whatever limit is in place.

Self-exclusion

Self-exclusion lets a player close their account for a defined period and stop all play on it. It is the stronger of the two tools and is meant for anyone who needs a complete break rather than a reduced spending cap. Both tools are part of what we describe in full on our overview page.

How these controls work in practice

Deposit limits and self-exclusion are account-level settings, which means they are tied to the identity on file rather than to a single payment method. Because we can request identity and address checks before a withdrawal is paid out, any limit or exclusion a player sets is recorded against the same verified profile used for deposit and withdrawal activity.

We do not publish fixed cool-off periods or automatic break durations beyond the two tools above, so a player choosing self-exclusion is setting a deliberate stop rather than a timed pause with a published reinstatement date. Minimum age to hold an account and use any of these tools is 18.

If a limit has been applied incorrectly, or an exclusion needs to be discussed, the account issue can be raised through our complaints process, which covers how a dispute is logged and what happens next.

Setting a limit on your account

Both tools are managed from inside the account area, and the steps below outline the general path a player follows to apply one.

1. Sign in through account login using the registered email and password.
2. Open the account or profile settings section where responsible gambling tools are listed.
3. Choose a deposit limit amount, or select self-exclusion to close the account for an agreed period.
4. Confirm the choice — deposit limits apply to future deposits immediately, while self-exclusion stops further play on the account.
5. Contact the operator, Neptune Projects S.R.L., through the account area if a limit needs reviewing once it is active.